SOC 2 / ISO 27001 Frequently Asked Questions

Frequently Asked Questions

1. How long does it typically take to get SOC 2 certified?

The complete process typically takes 6-9 months, which includes:

• 2-3 months for preparation and implementation, including gap assessment against the controls and then remediation of any findings
• The observation period can be either 3, 6 or 12 months
• Additional time for audit completion and report issuance, in the order of a few weeks

2. What is the difference between SOC 2 Type I and Type II?

SOC 2 Type I is a point-in-time assessment of your security controls, while Type II includes an observation period (minimum 6 months) to verify that these controls are working effectively over time. Enterprise buyers tend to require Type II certification.

3. How much does compliance automation software cost?

Compliance automation platforms typically have an MSRP of around $8,000-10,000 USD per year for organizations that need support with 1 framework. Working with a managed service provider like Truvo Cyber can often help reduce these costs through partner relationships and volume discounts.

4. Do I need to segregate client data for SOC 2 compliance?

Yes, proper data segregation is required for SOC 2 compliance. This can be achieved through various methods such as:

• Separate database tables per customer
• Proper tagging and access controls
• Organization-level data separation

The specific implementation can vary based on your architecture, but the goal is to ensure one client cannot access another client's data.

5. How does AI integration affect SOC 2 compliance?

When integrating AI services (like OpenAI), you need to:

• Provide clear documentation of what data is being shared
• Implement data filtering mechanisms to prevent sensitive data exposure
• Offer clients the option to opt-out of AI features
• Maintain transparency about AI usage in your SOC 2 report

6. What are the minimum MFA requirements for SOC 2?

We suggest the following Multi-factor authentication (MFA) for SOC 2 compliance:

• App-based authentication as the primary method, using either push notifications or time-based codes
• SMS or email as backup options
• Notifications for MFA method changes or new device logins

7. Is there anything we can provide to our clients during the observation period for SOC 2 that shows we are on track?

Yes, while working towards certification, you can obtain a letter of engagement from your SOC 2 auditor stating that you are in the process of obtaining SOC 2 certification. This can often satisfy potential clients' security requirements during the compliance journey.

8. What happens after we get SOC 2 certified?

SOC 2 certification requires ongoing maintenance:

• Continuous monitoring of controls
• Annual renewal of certification
• Regular updates to security policies and procedures
• Ongoing evidence collection and documentation

The controls must remain effective even after certification to maintain compliance.

9. Do we need both SOC 2 and ISO 27001?

The need for both certifications depends on your market and clients:

• North American clients typically require SOC 2
• European clients often prefer ISO 27001
• Many companies start with SOC 2 and add ISO 27001 as they expand globally
• The frameworks have significant overlap in control requirements

The most effective approach is to build a single, well-designed security program and then map both frameworks onto it, rather than treating each certification as a separate project.

10. What is included in Truvo Cyber's managed compliance services?

Our managed compliance services include:

• Setup and management of compliance automation platforms such as Vanta, Drata, SecureFrame, or Carbide (Canadian platform)
• Policy and procedure development
• Evidence collection and monitoring
• Audit preparation and support
• Ongoing compliance maintenance
• Liaison with auditors
• Trust Center setup and management

The exact services can be customized based on your needs and package level.